Terms of service
Terms of sale and delivery - consumers
Sale of physical goods online.
The purchase conditions apply to consumers' purchases of goods at www.greenrebels.dk. The site is owned and operated by:
Green Rebels ApS
CVR no. 41075511
Payment can be made using the following means of payment: VISA / Dankort, MasterCard and Visa Electron.
When paying with a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.
The amount is deducted when the item is shipped.
If several items have been ordered in an order and one or more of the items cannot be delivered immediately, we will only deduct payment for the item or items when the items are shipped.
We offer to deliver goods to addresses in Denmark.
The items are delivered 1-3 days after your order. See more under the individual items.
We offer the following forms of delivery: Post Nord with delivery.
We offer free delivery with PostNord for purchases over DKK 500.
You can see our delivery prices here: www.greenrebels.dk/leveringspriser
Right of withdrawal
You can cancel your purchase without justification within 14 days. If you have bought several items in an order, you can choose to cancel the purchase of some or all items. See on reimbursement of delivery costs in the event of partial cancellation under the section "refund of the money in the event of cancellation".
The cancellation period expires 14 days after the day on which you or another person of your choice (except the carrier) receives the goods in physical possession.
If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period expires, you will receive the last item in physical possession.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
How to regret
You regret by giving us a clear message that you regret. You can, for example, send a letter or an e-mail stating that you regret it to Green Rebels ApS, Maglehøj 94, 3520 Farum, tel. 70287100, firstname.lastname@example.org.
You can not regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret.
You can use the law's standard cancellation form, which is reproduced at the end of these terms of sale and delivery, but it is not mandatory.
The withdrawal period is complied with if you send your notification that you regret the purchase before the withdrawal period has expired.
Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Green Rebels ApS, Att: RETURN, Maglehøj 94, 3520 Farum without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of the 14 days.
Items can not be sent per. cash on delivery or without delivery.
You must pay for the return of the item yourself.
Refund of money in case of cancellation
When you regret, we will refund all payments received from you, including any delivery costs. However, this does not apply to extra costs once you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer.
If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation. However, we may withhold the amount until we have received the goods returned, or until you have submitted documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
The condition of the item when returning and packaging
You are only liable for a possible deterioration in the value of a good due to the handling of the good other than what is necessary to determine the nature of the goods, their properties and the way in which they function.
You should also make sure that the item is securely wrapped when you return it. You bear the risk for the package / goods until we receive them. Therefore save the postal receipt and possibly track and trace number.
Complaint - if there is something wrong with the item
When purchasing goods, the rules of the Purchase Act apply.
Opportunities for appeal
If we can not agree on what you are entitled to, you have the following appeal options:
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the Board of Trustees: https://kpo.naevneneshus.dk.
The European Commission's online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address: email@example.com.
Gift certificates for www.greenrebels.dk are valid for 12 months. Any residual value can be redeemed for up to one year after the gift card expires.